Terms and Conditions 

1. Introductory Provisions and Definitions of Terms

1.1. These Terms and Conditions (hereinafter referred to as the "Business Terms") of the Czech Philharmonic, allowance organization, with registered office at Alšovo nábřeží 12, Prague 1, postcode 110 00, identification number: 00023264, registered with the Ministry of Culture of the Czech Republic under ref. no. 5262/93 (hereinafter referred to as the "Seller") govern mutual rights and obligations of the parties arising out of or in connection with a purchase contract concluded between the Seller and another natural or legal person at the Czech Philharmonic points of sale in Rudolfinum, and via the online ticket sale at www.ceskafilharmonie.cz through a web interface (hereinafter also referred to as the "e-shop web interface").

1.2. The Business Terms also govern the rights and obligations of the parties regarding utilisation of purchase of tickets at the Czech Philharmonic points of sale in Rudolfinum and via the Seller's website at www.ceskafilharmonie.cz (hereinafter referred to as the "Website") and other related legal relationships.

1.3. Provisions diverging from these Business Terms may be negotiated in a purchase contract. Divergent provisions in the purchase contract take precedence over the provisions of the Business Terms.

1.4. The Business Terms provisions form an integral part of each purchase contract. The purchase contract and the Business Terms are drawn up in Czech and English. The purchase contract can be concluded in Czech or English.

1.5. "Visitor" is a person that has concluded a purchase contract with the Czech Philharmonic for a ticket to a concert organized by the Czech Philharmonic at the Czech Philharmonic cash desk on the premises of Rudolfinum (Alšovo nábřeží 12, Prague 1) or via the Internet at www.ceskafilharmonie.cz.

1.6. "Regular Ticket" is a ticket printed out at the Czech Philharmonic cash desk in Rudolfinum.

1.7. "eTicket" is a ticket that the Visitor receives in the PDF format for printing on their printer after ordering and paying for the ticket at www.ceskafilharmonie.cz.

1.8. "Goods" are any products other than a ticket, subscription ticket or voucher for admission to concerts that the seller offers at the points of sale of the Czech Philharmonic in Rudolfinum or at the e-shop web interface.

1.9. "Buyer" is an entity that has entered into a purchase agreement for Goods with the Czech Philharmonic.

1.10. The Seller may change or supplement the wording of the Business Terms. This provision shall not affect the rights and duties arising during the period of validity of the previous version of the Business Terms.

1.11. By purchasing a ticket or by visiting a concert, the Visitor undertakes to comply with these Business Terms; this also applies to the Buyer who purchases any Goods. The Business Terms are binding for both parties. The governing version of the Business Terms is the one valid on the day of payment of the purchase price of the ticket.

1.12. If the Visitor or Buyer provides his identification number or tax identification number when concluding the contract, he will be considered an entrepreneur and will not have legal consumer rights.

2. Buying a ticket and a gift voucher

2.1. By purchasing a ticket, the visitor agrees to comply with the conditions of the Visitor Rules (see article 8.).

The Visitor may buy tickets to a concert at the Czech Philharmonic cash desk in Rudolfinum (Alšovo nábřeží 12, Prague 1) and pay them in cash, by a payment card or employee's benefit vouchers, or via the internet using the following payment methods and payment cards: MasterCard, MasterCard Electronic, Maestro, Visa, Visa Electron, American Express, JCB Cards, V Pay and Diners Club International.

2.3. The Czech Philharmonic accepts vouchers and electronic payment cards from the companies Up (Unišek+ and Cadhoc), Sodexo (Flexi Pass, Relax pass and Focus pass) and Edenred (Edenred Benefits) for payment. These vouchers cannot be converted into cash. No change is given back in case of payment with the vouchers. An additional payment of the ticket price above the value of the vouchers can be made in cash or by credit card.

2.4. Each ticket is unique and is intended for one-time entry only on one specific day of the concert; the ticket cannot be redeemed on another day, except for subscription tickets (see article 4.).

2.5. Before purchasing the ticket, the Visitor is obliged to verify the position of their selected seat concerning the stage. After purchasing the ticket, the Visitor is obliged to check the correctness of the ticket data. Later complaints will not be taken into account.

2.6. Falsifying regular tickets, season tickets or gift vouchers is a criminal offence.

2.7. The Czech Philharmonic is not responsible for any troubles caused by unauthorized use or copying of the Ticket or eTicket. The Ticket or eTicket is invalid if it does not contain the data needed for its control or if it has been modified by subsequent editing.

2.8. The Czech Philharmonic may issue a duplicate to the Visitor in case of loss or damage to the original Ticket. Any such event will be handled individually by the Czech Philharmonic customer service. By issuing a duplicate the original ticket is invalidated.

2.9. Gift vouchers worth CZK 500 or CZK 1,000 can be purchased at the Czech Philharmonic box office, by bank transfer or online via the Czech Philharmonic e-shop. When purchasing a gift voucher, none of the discounts can be applied.

2.10. Czech Philharmonic gift vouchers can be used to pay for tickets, both at the box office in Rudolfinum and online, but they cannot be used to pay for goods. Gift Vouchers can only be redeemed for tickets with a total amount equal to or greater (with a surcharge) than their value, in case of a lower value, cash will not be refunded. Gift vouchers cannot be used to buy tickets for New year's afternoon concert and New year's gala concert. Gift vouchers cannot be converted into cash.

3. Discounts

3.1. The Czech Philharmonic provides the following types of discounts.

• Children under 15 years of age
• Students under 26 years of age
• Seniors over 65 years of age
• Holders of severe health disability card or severe health disability (with an assistant) card
• Czech Philharmonic and Czech Chamber Music Society subscribers
• The National Theater subscribers
• Clients and employees of CEZ Group and Česká spořitelna

3.2. The Visitor is obliged to claim the discount before the purchase of a ticket. Later claims will not be taken into account.

3.3. A visitor who at the entrance to a concert shows a ticket with an applied discount from the purchase price of the ticket according to the valid price list is obliged to support their title to the discount by presenting a valid document entitling the Visitor to receive the discount. Should the Visitor fail to submit a valid document entitling him to a discount, they are obliged to pay the difference in the price of the discounted and full admission at the point of sale where the ticket was purchased. In case of inability to prove the entitlement to the discount during the checking of tickets at the entrance to the building the ticket is forfeited. In the case of an eTicket for which an unjustified discount has been claimed, the payment of the difference cannot be made for technical reasons and the eTicket is forfeited.

3.4. Only some of the discounts can be claimed online. If a Visitor is entitled to a discount that cannot be claimed online, they should contact the Czech Philharmonic customer service. After purchasing the ticket it is not possible to claim a discount retrospectively.

3.5. Czech Philharmonic and Czech Chamber Music Society subscribers may cancel a part of the concerts they cannot attend from their season ticket via the Czech Philharmonic customer service or the Czech Philharmonic cash desks in Rudolfinum, however not later than 1 day before the date of the particular concert. They shall receive a discount coupon in the value of the proportional price of the concert in their subscription. This may be applied to any purchase of tickets. The customer is always informed of the validity of the discount coupon, the observance of which is mandatory.

3.6. The individual discounts provided by the Czech Philharmonic are not cumulative.

4. Season Tickets

4.1. Season tickets can be purchased not later than on the day of the first concert of the respective subscriber series. After the start of the respective subscriber series, no season tickets are available for this series.

4.2. Season tickets are transferable.

4.3. Season tickets purchased at the Czech Philharmonic cash desk in the Rudolfinum can be exchanged at this place for other season tickets, regular tickets or gift vouchers at the same or higher value, however not later than fifteen (15) days before the first concert of the subscription cycle.

4.4. The Czech Philharmonic does not refund the price for purchased season tickets; they can only be exchanged for other tickets of the same or higher value.

4.5. Individual concerts in the subscription series cannot be exchanged for concerts with the same program on other dates / in other subscription series. Should the holder of a season ticket not be able to attend a concert of their subscription series, they may cancel it not later than 1 day in advance through customer service, and they shall then receive a discount voucher in the value of the proportional price of the concert in their subscription. At maximum, half of the total number of concerts in a single subscription series may be cancelled this way.

Purchase and Payment for the Tickets Purchased On-line (eTicket)

5.1. eTickets to more than one concert may be purchased via a single online transaction.

5.2. When purchasing an eTicket, no manipulation fee is charged to the Visitor above the current ticket price.

5.3. Following the closing of an eTicket order the Visitor is redirected to a secured payment gateway to make a payment.

5.4. At the payment gate, the Visitor enters all data necessary to pay the purchase price of the requested ticket.

5.5. The Czech Philharmonic is not responsible for the payment process at the payment gateway.

5.6. After the payment of the purchase price of the eTicket, the Visitor shall receive an e-mail confirming the transaction and containing all data of the purchased tickets. This e-mail does not replace the regular ticket or eTicket. The eTicket in the PDF format that allows them to enter the concert hall for the respective concert is attached to the e-mail.

5.7. For the entrance to the building, the Czech Philharmonic accepts both printed and electronic forms of the eTickets.

5.8. The Czech Philharmonic is not responsible for any troubles caused by unauthorized use or copying of the eTicket. Entrance to a concert will only be allowed based on the first ticket submitted. Any subsequent submission of the same eTicket will not be taken into account and entrance to the concert hall will not be allowed regardless of who submits the above-mentioned ticket. Upon exchange of the eTicket for a regular ticket at the Czech Philharmonic cash desk the eTicket becomes invalid and entry into the concert hall will be allowed only to the holder of a regular ticket received from the Czech Philharmonic cash desk.

5.9. The eTicket is invalid if it does not contain the data needed for its control or if it has been modified by subsequent editing. Subsequent editing makes the eTicket invalid.

5.10. Furthermore, the eTicket becomes invalid if it is damaged in such a way that it does not contain the data necessary to check the correctness of its use or if the data do not comply with reality or have been altered without authorisation.

6. Reservation of Tickets

6.1. Season tickets and tickets for individual concerts may be reserved at the Czech Philharmonic cash desk, via Czech Philharmonic customer service or online at www.ceskafilharmonie.cz.

6.2. Should the Czech Philharmonic conclude that the option to make a reservation of tickets has been abused, especially if reservations are repeatedly extended or left to expire, it reserves the right not to allow the customer to make further reservations. Should the customer not buy reserved tickets in ten consecutive cases, Czech Philharmonic customer service will notify him by email and after 24 hours automatically cancel all his other reservations. For these purposes, the Czech Philharmonic shall be entitled to consider any person using the same IP address to be the same customer.

7. Online Reservation of Tickets

7.1. The Czech Philharmonic allows the Visitor to make an online ticket reservation for selected concerts at www.ceskafilharmonie.cz.

7.2. In the case of online ticket reservation, the Visitor selects the required concert, its time, particular seats in the concert hall and price category.

7.3. After the reservation the Visitor shall receive an e-mail that contains a unique reservation number. The Visitor will report the reservation number at the Czech Philharmonic cash desk in the Rudolfinum (Alšovo nábřeží 12, Prague 1). Based on this the cash desk staff will sell them the relevant reserved tickets. Another option is to pay by card online from the Visitor's account after logging in to the Czech Philharmonic website.

7.4. The e-mail received by the Visitor after the online reservation will also contain the date and time until which the reservation is valid. Should the Visitor fail to collect the reserved tickets from the Czech Philharmonic cash desk or should they fail to extend the reservation via the Czech Philharmonic customer service during their opening hours before the stated deadline, the reservation will be automatically cancelled.

7.5. In case the Visitor does not collect the tickets within the set period, the Czech Philharmonic is entitled to sell them to another customer.

7.6. The Czech Philharmonic is not responsible for any incorrect information entered by the Visitor when making the online reservation (date, time, concert, seats in the concert hall).

7.7. Written orders for invoice payments via the Czech Philharmonic customer service are binding. Upon issuing of an invoice the tickets are considered to be ordered with commitment. No changes (cancellation, changing the number or category of tickets, the date of the concert or the name and address of the subscriber) are possible after the issuing of the invoice. An invoice can only be issued based on an agreement with the Czech Philharmonic customer service; an invoice cannot be issued retrospectively for already paid tickets. Invoices are sent out in electronic form (under Act No. 235/2004 Coll., on Value Added Tax, as amended). The purchase price of the tickets is deemed to be paid only upon crediting the full amount of the purchase price to the bank account of the Czech Philharmonic. The invoiced amount can be paid only by a wire transfer; payment of the invoice in cash at the Czech Philharmonic cash desk is not possible. The tickets remain the property of the Czech Philharmonic until the payment of the entire purchase price (reservation of ownership). The ordered tickets are issued at the Czech Philharmonic cash desk on the premises of Rudolfinum only after the full settlement of their purchase price unless agreed otherwise.

8. Visitor Rules

8.1. By purchasing tickets, the visitor undertook to comply with the visitor regulations.

8.2. The Visitor is entitled to occupy only the seat specified by their ticket.

8.3. The Visitor is obliged to keep the valid ticket with them during the whole concert. In case of loss of the ticket anywhere in the paid zone of the concert venue, the Visitor may be requested to leave the premises without any compensation. The Visitor is obliged to present a valid ticket upon request from the staff. Should they refuse to present it, they may be requested to leave the premises without any compensation.

8.4. The Czech Philharmonic is entitled to carry out security checks at the entrance to the concert hall through its staff, including inspection of all items brought into the Rudolfinum building.

8.5. The visitor is not entitled to bring in their food and drinks or to consume food or drinks in other areas of the Rudolfinum, other than those exclusively designated for this purpose.

8.6. By entering the concert hall, the visitor of the Czech Philharmonic grants consent to the fact that in connection with the concert and on the premises of the Rudolfinum building, photographs and audiovisual recordings depicting the visitor can be taken, which can then be used. There is no fee or any other compensation for the making and use of such photographs and audio-visual recordings. This consent also applies to minors accompanied by the Visitor.

8.7. Visitors to events on the premises of the Rudolfinum are prohibited from bringing in dangerous and bulky items such as firearms, knives and tools, combustibles and marshlands, narcotic substances, professional recording and reproduction equipment, large luggage (backpacks, suitcases, large bags).

8.8. The visitor is obliged to put away the overcoats and personal luggage at the designated place (dressing rooms). Otherwise, they may be prevented from accessing the hall. Luggage may be subject to security checks.

8.9. When arriving after the beginning of the concert, the visitor will not be admitted to the hall. Entry will only be made possible at the end of a musical piece or during the break according to instruction by staff. The visitor is obliged to respect the instructions of the organizing staff.

8.10. When visiting the concert of the Czech Philharmonic, Visitors are requested to comply with an adequate dress code.

8.11. On the premises of Rudolfinum (especially in the concert hall and during the concert), there is a strict ban on photography and making audio and video recordings. There is also a ban on the use of mobile phones. The organizing service (staff) reserves the right to control compliance with this prohibition throughout the duration of the concert. In case of unauthorized making of such records, the Czech Philharmonic staff is entitled to delete the records.

8.12. Smoking is prohibited in all rooms of Rudolfinum.

10. Personal Data Protection

10.1. The processing of the Visitor's or Buyer's data in connection with or based on the purchase contract concluded between the Czech Philharmonic and the Visitor or the Buyer takes place by generally binding legal regulations, with the fact that the Czech Philharmonic has issued the Principles of Personal Data Processing as part of the fulfilment of its information obligation towards data subjects; these are available on the website of the Czech Philharmonic.

10.2. The personal data of the Visitor or Buyer is processed to implement a contractual relationship, in particular the sale of regular tickets, eTickets and Goods, the reservation of Regular tickets via the Internet, for complaints or information about a cancelled concert and obtaining feedback from the Visitor or Buyer regarding the legal actions of the Czech Philharmonic in favour of Visitor or Buyer. The Czech Philharmonic guarantees that all personal data of the Visitor or Buyer are strictly confidential and will only be used under generally binding legal regulations.

10.3. The data that will be used to pay the purchase price of eTickets and Goods via the Internet are provided directly to companies operating secure Internet payment gateways, the Czech Philharmonic does not have access to this data. This data shall be protected under the general conditions of the operators of such secure Internet payment gateways.

11. Complaint Procedure for Tickets

11.1. The Czech Philharmonic reserves the right to change the program and performers without returning the entrance fee.

11.2. Tickets purchased at the box office at the Czech Philharmonic in Rudolfinum can be exchanged there for tickets of the same or higher value, only upon presentation of a valid ticket. The visitor is obliged to pay the price difference. Tickets can also be exchanged for gift vouchers or vouchers with the value of tickets purchased, all no later than seven (7) days before the concert day.

11.3 Tickets purchased online, i.e., eTickets, cannot be cancelled or exchanged for tickets to another concert. They can be exchanged for a voucher of the same value at the box office of the Czech Philharmonic, in Rudolfinum or via customer service.

11.4. In the case that the Visitor has an incorrect amount deducted from their account after paying for tickets using a card at the cash desk or when making a purchase at www.ceskafilharmonie.cz, the Visitor is entitled to claim this fact only at the bank that issued the card that the Visitor used to pay for tickets.

11.5. Gift vouchers and discounted tickets issued based on contractual terms with partners of the Czech Philharmonic and for promotional purposes of the Czech Philharmonic cannot be exchanged for others or converted into cash. These tickets are not subject to any additional benefits or bonuses.

11.4. If the concert is cancelled, to which the visitor has already purchased a regular ticket or an eTicket, the visitor will be refunded the admission under the following conditions:

1. a) if the ticket was purchased at the box office of the Czech Philharmonic in Rudolfinum, the price paid will be refunded to the Visitor if they arrive at the box office where they purchased the ticket without undue delay, but no later than 14 days from the day of the cancelled concert;
2. b) if it is an eTicket, the price paid to the Visitor will be refunded to the account from which they paid for the eTicket, no later than 90 days from the date of the cancelled concert;
3. c) if it is a concert for which the Visitor has purchased a subscription ticket, they will be offered compensation

11.7. If the date of the concert for which the visitor purchased a regular ticket or an eTicket is changed, these tickets will be valid on the new date. The Visitor can request a refund of the entrance fee, but no later than on the day of the substitute concert.

11.8. Tickets for the concert of the Czech Philharmonic, purchased in pre-sales networks, can only be returned at the place where they were purchased.

11.9. Tickets purchased at the Czech Philharmonic ticket office for concerts of other organizers cannot be returned or exchanged unless otherwise specified in the event.

11.10. Replacement of lost tickets is handled individually by the Czech Philharmonic customer service.